Customer Service Representative (CSR)
Earth Lab Holdings LLC Earth Lab Holdings LLC Creswell, OR Creswell, OR Full-time Full-time $31,200 - $45,760 a year $31,200 - $45,760 a year Customer Service Representative - CSR Earth Lab Holdings LLC Creswell, OR On-Site Position (Corporate Facilities) For more than 30 years the brands and companies of Earth Lab Holdings have partnered with sustainable farmers, wildcrafters, and manufacturers across the United States to develop and deliver the finest botanical and nutritional supplements available.
We are dedicated to our customers by offering superior herbal and nutritional supplements at competitive prices but without compromise.
We are proudly certified GMP, UL, Oregon Tilth, USDA Organic, and have received the coveted NDNR Physician's Choice and AANP Corporation of the Year awards.
We are devoted to helping people safely attain optimal health, vitality, and improved quality of life.
POSITION Overview:
Our CSRs provide a positive customer service experience while taking and entering orders, responding to product inquiries, and resolving customer issues.
Our customers are retail and wholesale customers, distributors, and medical professionals.
This role is instrumental in the overall successful operation and growth of the company.
The ability to triage multiple critical demands is a key component of the daily duties of this role.
REPORTS TO:
Supply Chain Director RESPONSIBILITIES & DUTIES Respond to all inquiries promptly, professionally, and ensure customer needs are met via telephone, written or online communications.
Accurately process orders, returns, credits and discounts.
Answer product questions based on the known information.
Onboard new customers.
Respond to customer complaints with solutions that meet customer expectations.
Proactively identify problems and recommend changes to our processes to increase sales, acquire new customers, and make sure every customer is satisfied with their experience with our companies.
Maintain Customer Service Log for all inquiries and outcomes.
Other duties as assigned.
Qualifications:
3
experience in a customer service or sales role.
Strong computer skills, and exposure to an ERP system a bonus.
QUALITIES:
High energy with a passion for maintaining and retaining relationships.
Detail-oriented, organized, great listener, and problem-solver.
Upbeat and outgoing personality, and enjoy a fast-paced work environment.
Maintain a high level of professionalism no matter what the customer is presenting.
Have a genuine interest in the herbal and dietary supplements industry.
OUR BENEFITS PACKAGE INCLUDES:
Comprehensive medical, dental, and vision coverage for employees and dependents HSA and FSA plans Life, accident, short-term disability plans Employee Assistance program 401(k) retirement plan Paid time off accrual upon hire with additional ten paid holidays a year Monthly product purchase credits across companies We offer a wage range for this position depending on your knowledge, skills and abilities.
This job description is not intended to be all-inclusive.
The demands described above represent what is required of an employee to successfully perform the essential functions of this job.
You may be required to perform other related duties to meet the ongoing needs of the company.
Job Type:
Full-time Pay:
$31,200.
00 - $45,760.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Ability to commute/relocate:
Creswell, OR 97426:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
2
years customer service experience in past 5 years Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are dedicated to our customers by offering superior herbal and nutritional supplements at competitive prices but without compromise.
We are proudly certified GMP, UL, Oregon Tilth, USDA Organic, and have received the coveted NDNR Physician's Choice and AANP Corporation of the Year awards.
We are devoted to helping people safely attain optimal health, vitality, and improved quality of life.
POSITION Overview:
Our CSRs provide a positive customer service experience while taking and entering orders, responding to product inquiries, and resolving customer issues.
Our customers are retail and wholesale customers, distributors, and medical professionals.
This role is instrumental in the overall successful operation and growth of the company.
The ability to triage multiple critical demands is a key component of the daily duties of this role.
REPORTS TO:
Supply Chain Director RESPONSIBILITIES & DUTIES Respond to all inquiries promptly, professionally, and ensure customer needs are met via telephone, written or online communications.
Accurately process orders, returns, credits and discounts.
Answer product questions based on the known information.
Onboard new customers.
Respond to customer complaints with solutions that meet customer expectations.
Proactively identify problems and recommend changes to our processes to increase sales, acquire new customers, and make sure every customer is satisfied with their experience with our companies.
Maintain Customer Service Log for all inquiries and outcomes.
Other duties as assigned.
Qualifications:
3
experience in a customer service or sales role.
Strong computer skills, and exposure to an ERP system a bonus.
QUALITIES:
High energy with a passion for maintaining and retaining relationships.
Detail-oriented, organized, great listener, and problem-solver.
Upbeat and outgoing personality, and enjoy a fast-paced work environment.
Maintain a high level of professionalism no matter what the customer is presenting.
Have a genuine interest in the herbal and dietary supplements industry.
OUR BENEFITS PACKAGE INCLUDES:
Comprehensive medical, dental, and vision coverage for employees and dependents HSA and FSA plans Life, accident, short-term disability plans Employee Assistance program 401(k) retirement plan Paid time off accrual upon hire with additional ten paid holidays a year Monthly product purchase credits across companies We offer a wage range for this position depending on your knowledge, skills and abilities.
This job description is not intended to be all-inclusive.
The demands described above represent what is required of an employee to successfully perform the essential functions of this job.
You may be required to perform other related duties to meet the ongoing needs of the company.
Job Type:
Full-time Pay:
$31,200.
00 - $45,760.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office Ability to commute/relocate:
Creswell, OR 97426:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
2
years customer service experience in past 5 years Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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